About the role: 

Full time, Remote

This is a remote-based role with working hours from 9am (GMT) to 6pm (GMT). 

Your responsibilities will include:

• Communicating with new and existing customers to provide:
  • Quotes on available properties
  • Check-in and check-out assistance
  • Maintenance support
  • Complaints handling and resolution 

About you:

Our ideal candidate:

• Must have: English Written + Spoken – Fluent or Native
• Another language: Spanish, French, Arabic – Fluent or Native 
• Have excellent verbal and written communication skills
• Be hard working and have a positive attitude
• Have a team mentality
• Have a passion for providing optimal service
• Be willing to solve problems creatively, collaboratively and also independently

Working Hours: 9am (GMT) – 6pm (GMT)

Salary: £20,000-£22,000

Full Time / Remote or Hybrid

About the role:

It is a remote-based role with working hours from 9 am (GMT) to 6 pm (GMT) from Monday to Friday and 2 hours per day on weekends.

Your responsibilities will include the following: 

• Supply the required information to customers, corporate clients and agents, including relevant details such as price, location, and availability. 
• Perform regular checks on pricing and availability, proactively addressing any discrepancies and communicating updates to relevant parties.
• Generate invoices, ensuring that all necessary details are included and that customers clearly understand the charges.
• Chase payments and handle any payment-related disputes, ensuring that all accounts are up to date and that customers are satisfied with the resolution.

• Assist customers with a smooth check-in and check-out experience, including providing directions, scheduling housekeeping, and handling key exchanges.
• Offer customer maintenance support, and act as a point of contact for any customer services escalations. Promptly respond to requests and coordinate with maintenance staff to resolve issues.
• Continuously improve processes and strategies for reservation and account management, soliciting feedback from clients and colleagues to ensure that communication is effective and that clients are satisfied with the service.

Locations: UK & Ireland (remote or hybrid available)

Salary: 20-25K plus commission 

About you:

Our ideal candidate:

• Must have: English Written + Spoken – Fluent or Native
• Another language: Spanish, French, Arabic – Fluent or Native 
• Have excellent verbal and written communication skills

• Be hard working and have a positive attitude
• Have a team mentality
• Have a passion for providing optimal service
• Be willing to solve problems creatively, collaboratively and also independently.

About the role:

We are looking for an Operations Associate to assist with the operational activities of our business and coordinate a range of administrative tasks as we expand around the globe. These tasks and responsibilities include:

• Viewing new properties for valuation, regular inspections and quality control
• Liaising with landlords on the launch of new properties
• Property onboarding processes including visiting properties and gathering information
• Coordinating the setup of new properties with our setup team
• Daily coordination with maintenance team to ensure job completion
• Offering escalation support to the customer success team
• Ensuring properties are up to date on all utility supply requirements
• Ensuring all property certifications are up to date

About You:

• Experience within the property or hospitality sector is advantageous
• Excellent communication skills
• Strong work ethic
• Strong analytical and organisational skills; you are able to handle multiple tasks efficiently and effectively.
• Ability to work under pressure
• Customer-centric approach to solving problems and providing best-in-class service

Benefits:

• Working directly and reporting to the founders of the company
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount

Salary: £22,000-£30,000 (depending on experience)

Job Type: Full time (in the office)

Ability to commute/relocate: Reliably commute or plan to relocate to London before starting work (required)

Work authorisation: United Kingdom (required)

Both Full Time and Part Times roles available

London, UK

About the role:

As the viewings coordinator, you will be responsible for:

• Liaising and communicating effectively with landlords
• Conducting, scheduling and organising viewings in different locations around London
• Acting as a Flex Living representative and carrying yourself in a positive, professional way
• Writing property descriptions and ensuring property details/statuses are up to date
• Assisting prospective and existing landlords over the phone and in-person

About you:

No prior industry experience is required. However, our ideal candidate will:

• Have a Bachelor’s degree
• Have strong written and verbal skills
• Has high level of organisational skills
• Be driven to impress
• Be prepared to challenge things and seek solutions
• Be able to work autonomously but also as part of a team
• Be proactive in promoting all aspects of Flex Living’s services
• Be a genuinely nice person

Benefits:

• Working directly and reporting to the founders of the company

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount

Salary: £20,000 – £26,000

Job Type: Full Time OR Part Time roles available

Ability to commute/relocate: Reliably commute or plan to relocate to London before starting work (required)

Work authorisation: United Kingdom (required)

Full time / London, Victoria

About the role:

The ideal candidate is a future leader who is willing to work hard in order to grow exponentially in a short period of time. You will undertake a wide variety of tasks and learn how a high-growth, early-stage PropTech company gets built from the ground up. By working directly with the founders, you will be professionally mentored whilst assuming diverse responsibilities.

Some of the tasks you will be doing are noted below:

• Sales: Communicate with clients via email, schedule demo meetings, follow up with details/ pricing, keep our CRM up to date with the latest progress, sales forecasts
• Optimisation: Work with different business units to find ways to implement new solutions to save time or cut costs. 
• Marketing: Plan andexecute on different marketing plans, work with the team to set KPIs and testing on different marketing channels.
• Business Development: Discover new channels to source prospective clients, and reach-out to potential customers.
• Operations: Work with different business units to get things done as per the business needs.

About you:

There is no prior industry experience required. However, our ideal candidate:

• Has a Bachelor’s degree
• Has strong written and verbal skills
• Has high level of organisational skills
• Has high standards
• Is driven to go above and beyond
• Is prepared to challenge things and seek solutions
• Is able to work autonomously but also as part of a team
• Is a genuinely nice person

Benefits:

• Working directly and reporting to the founders of the company

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount

About the Role:

We are looking for a Partnerships Executive to build new partnerships with firms, employers, insurance firms and relocation agents in order to expand our customer pipeline. You will help expand our client base by:

• Discovering and building a pipeline of potential clients through various strategies and channels
• Nurturing relationships with the potential clients while keeping the CRM up to date.
• Effectively conveying the benefits of Flex Living’s unique model directly to potential partners and facilitating onboarding processes
• Collaborating with the distribution and guest communication team to effectively onboard new customers
• Conduct market research and develop strategies to find new partnerships
• Continually identify ways to improve results and partner engagement

About You:

We are looking for someone who:

• Has excellent oral and written communication skills with the ability to build strong rapport with partner companies 
• Is able to handle a range of diverse and competing priorities whilst maintaining optimal service levels
• Thrives in a people oriented job and is good at building relationships

• Has strong business management skills 
• Is highly organised in their approach to work.
• Has a positive, can-do attitude and is passionate about their work
• Marketing and sales experience is desirable 

Benefits:

• Working directly and reporting to the founders of the company

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount

Salary: £40,000-£80,000 + Bonus

Job Type: Full Time (in London, Victoria)

Supplemental pay types: Performance bonus 

Ability to commute/relocate: Reliably commute or plan to relocate to London before starting work (required)
Work authorisation: United Kingdom (required)

About the Role:

Our Talent Acquisition Manager will focus on the company’s overall vision and help create long-term strategies to attract and retain top talent for the team. We are looking for a bright and enthusiastic individual to join our fast growing team and assist our London branch with:

• Overseeing end to end recruitment, providing world class candidate experiences from first contact to day one on the job
• Partnering with hiring managers and provide coaching throughout the hiring process
• Being the point of contact for all candidates from sourcing, screening, scheduling, interviewing, and offer stages
• Proactively reaching out to potential candidates.
• Working closely with the founders to set a hiring strategy and find suitable candidates for the jobs advertised.
• Taking initiatives to iterate and improve recruitment processes.

About You:

We are looking for someone with the following skills:

• High level of emotional intelligence
• Drive to build and improve systems
• 2 years of experience working in internal recruitment for a fast moving and dynamic company ideally for tech, property, or operations teams
• 2-5 years of experience working on a people, recruiting, or sales team
• Experience building outbound recruitment pipelines
• Comfortable reaching out to potential candidates and building relationships for future hiring
• Customer-centric approach to solving problems and providing best-in-class service
• Desire and motivation to build
• Extremely organised, great at managing time, and able to handle multiple priorities
• Experience in launching and managing key recruiting strategies to solve operational challenges

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Working directly and reporting to the founders of the company

Please note: this is a full-time, in-person position at our offices in London.

About the Role:

Flex Living is expanding its operations to Birmingham and looking for a bright and energetic candidate to help us launch and maintain properties in the city centre. The job is very hands on, and will quickly evolve into management responsibilities as the Birmingham portfolio grows. Key responsibilities include:

• Setup of new properties; Painting, Decorating and Furnishing
• Maintenance of Existing Properties; Problem Solving & Repairs
• Hiring contractors to complete the setup of new properties as the workload grows
• Hiring maintenance team to complete the maintenance as workload grows
• Supporting Cleaning Companies to ensure successful tenant changeovers
• Supporting Photographers to shoot new properties
• Sourcing and Organising a storage facility for all furniture and maintenance supplies
• Managing Key Systems for all properties
• Coordinating Daily with customer services team to prioritise issues and improve processes

About You:

We are looking for someone with the following skills:

• Excellent Communication Skills
• Excellent Organisational Skills
• Competent using technology
• Have full UK Drivers License
• Ability to confidently manage a team

Benefits:

• Casual dress
• Company pension
• Employee discount
• Working directly and reporting to the founders of the company

About the Role: 

We are looking for a bright and enthusiastic individual to join our fast growing team and assist with numerous activities within the company including:

• Initial discussions and communication with potential landlords
• Organising viewings and inspections
• Viewing properties physically or virtually depending on the location
• Negotiating offers with landlords
• Chasing on offers
• Follow up with previous landlords
• Finding innovative ways to generate more leads
• Attending relevant property events and exhibitions
• Establishing partnerships with other agencies.

About You:

We are looking for someone with the following skills:

• Consistency in delivering high quality work
• Great negotiation skills
• Fast learner
• Comfortable with technology
• Drive to build and improve systems
• Motivation to grow as a leader and build a strong team

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Working directly and reporting to the founders of the company

Please note this is a full time, in-person role that requires you to reliably commute our office in London.