We are legally bound by our status as a limited company, to fully pay for any damages or, issues caused by our clients at the property and see it returned to its original state at the end of the tenancy. As such, we do not pay deposits to landlords as we are accountable for the condition of the property during and at the end of the tenancy. Please note that due to the nature of our business and agreements with our partners, we cannot allow any property to fall into a state of disrepair.

We are committed to our partnerships lasting as long as possible but appreciate that circumstances for Landlords can change. We set a one-month notice period into our agreements, offering landlords an opportunity to easily take back control of their property and offering ourselves at Flex Living, an exit strategy in the circumstance that the property does not meet our client’s requirements. Please note, that we invest significant time and resources into every property we acquire, as a sign of our long-term commitment. 

As a landlord, you are legally responsible for the gas safety and energy performance of your property. We will always keep you updated on the quality and condition of your property but in the event that major work needs to be carried out to improve your property’s energy performance or gas safety, the responsibility for this rests with the landlord.

As a landlord you must:

• Provide accurate and up-to-date certification for your property when a tenant moves in including EPC, Gas Safety and EICR certificates

• Notify Flex Living of any issues with the properties safety or certification before we move anyone into the property

• Carry out all necessary work to ensure a property is meeting the government recommendations for safety and performance if required to do so

Any insurance the landlord decides to take out protecting the contents of a property is completely discretionary and not part of any agreement with Flex Living. The landlord is not liable for any of the tenant’s possessions at the property.

However, all of our landlords are responsible for Buildings Insurance where not provided under a service agreement with a building management company.

Landlords may wish to seek additional cover under a Landlord’s Insurance policy, however, this is not mandatory.

We don’t require an inventory report upon taking over a property, however, we can carry out an inventory report on your behalf if requested.

Flex Living pays for all utility bills and council tax at the property. We request that our landlords keep the bills under their name throughout the agreement. Like the rent, we will pay for the cost of all relevant bills upfront ahead of each month.

The Landlord is responsible for the service charge and ground rent if the property is owned under a leasehold agreement.

•  Our maintenance team carries out an initial inspection as soon as an issue becomes apparent
•  If we cannot repair the issue we will seek to use external contractors at fair market rates
•  We notify the Landlord as soon as a contractor is required, providing an opportunity to source your own contractor or seek the use of an insurance policy if necessary. 
•  Where the cost of repair is expected to exceed £250 we will seek the Landlord’s approval to proceed
•  Our contractors cost on average 50% less than those used by other agencies and are highly reliable.
• We minimise the need to pay call-out charges by sending members of our own property maintenance team first to assess the problem. This offers further savings to landlords on potentially expensive chargers just to check for easily fixable problems!